At Elvin Treks, we are committed to delivering your outdoor gear safely and promptly. This Shipping Policy outlines our delivery process, timelines, and customer responsibilities.

1. Payment Method

We offer Cash on Delivery (COD) as our sole payment option. Please ensure the full payment is available at the time of delivery. Failure to pay may result in the cancellation of your order and impact your ability to place future orders.

2. Order Processing Time

Orders are typically processed within 1–2 business days after confirmation. Once processed, you will receive a notification regarding the shipment and estimated delivery timeframe.

3. Shipping Timeframe

  • Standard Delivery: 3–7 business days depending on your location.

  • Remote Areas: Delivery may take a bit longer for locations that are harder to access.

Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, or logistical issues.

4. Shipping Charges

Shipping fees will be clearly stated at checkout before order confirmation. Occasionally, we may offer free shipping promotions, which will be communicated on our website or through official channels.

5. Delivery Attempts

Our delivery partner will attempt to contact you prior to delivery. If no one is available to receive the order and make the payment, a second attempt may be made. Unsuccessful deliveries may result in order cancellation.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping details. Elvin Treks is not liable for delays or non-delivery resulting from incorrect or incomplete address information.

7. Tracking and Updates

Once your order is dispatched, you may receive tracking details via SMS or email. For any updates or concerns about your delivery, you can contact our customer support.

8. Contact Us

If you have any questions about your shipment, feel free to reach out at [email protected].