At Elvin Treks, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help with clear and fair return and refund guidelines.

1. Eligibility for Return

You may request a return if:

  • The product was received in a damaged, defective, or incorrect condition

  • The request is made within 48 hours of receiving the item

  • The item is unused, in its original condition, and includes all packaging materials and tags

Returns that do not meet these conditions may be declined.

2. How to Request a Return

To initiate a return, please contact our support team with the following information:

  • Order number

  • Clear photos of the product showing the issue

  • Brief description of the reason for return

Contact Us:
Email: [email protected].

Once your request is reviewed, we will guide you through the return process.

3. Return Pickup

After your return request is approved, our team will coordinate a pickup from your address. Please ensure the item is securely packed to prevent damage in transit.

4. Refund Process

As we operate on a Cash on Delivery basis, refunds will be issued in one of the following ways:

  • Mobile wallet transfer

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

5. Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These include:

  • Opened or used personal items

  • Customized or special-order products

  • Items marked as final sale or non-returnable at the time of purchase

6. Cancellations

Orders can only be canceled before dispatch. Once shipped, cancellation is not possible. In case of refusal at delivery, future orders may require additional verification.

7. Contact Us

For any questions or assistance regarding returns and refunds, reach out to us at [email protected].